![]() Regularly, when iPhone connects to computer for the first time, the phone will display a message asking if it should trust this computer (if iTunes is installed on the computer) O “allow the device to access photos and videos”. If the cause is not a locked iPhone, as described in the previous paragraph, the next most likely reason the DCIM or internal storage folder is empty is because the iPhone does not “trust” on current computer. How to Fix Empty DCIM or Internal Storage Folder on iPhone The first thing to remember is that if you connect your iPhone to your computer or laptop but don't unlock it, you will not be able to access the data: even though it will show the amount of space occupied in the Internal Storage, not being able to see what's inside without unlocking it, this is for security reasons. This tutorial is about what to do if your iPhone's internal storage or DCIM folder shows “This folder is empty” when it opens and what may be the cause. ![]() ![]() When you connect your iPhone to a computer or laptop with a USB cable, as an example, to transfer photos from it, you can find that the iPhone itself is visible in Explorer, Internal Storage is visible, sometimes the DCIM folder in it (where photos and videos are stored), but they are empty. ![]()
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